Shipping policy

TERMS OF SERVICE

Effective Date: 01/01/2026 Last Updated: 01/01/2026

Overview

This website is operated by Raven Writings LLC. Throughout the Site, the terms "we," "us," and "our" refer to Raven Writings LLC. Books published under the name J.J. Mercury are published by Raven Writings LLC.

We offer this Site, including all information, tools, and services available from it, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our Site or purchasing from us, you engage in our "Service" and agree to be bound by these Terms of Service, including any additional terms and policies referenced here or available by hyperlink. These Terms apply to all users of the Site.

Please read these Terms carefully before using the Site. If you do not agree to all of them, you may not use the Site or its services.

Any new features or tools added to the Site are also subject to these Terms. We reserve the right to update these Terms by posting changes to this page. It is your responsibility to review them periodically. Continued use of the Site after changes are posted constitutes acceptance of those changes.

Our store is hosted by Shopify Inc.

Contact

Questions about these Terms should be directed to jjmercury@jjmercury.com, or by mail:

Raven Writings LLC 29725 Groesbeck Hwy Roseville, MI 48066 United States

1. Online Store Terms

  • You must be at least the age of majority in your jurisdiction to use this Site, or have the consent of a parent or guardian.
  • You may not use our products for any illegal purpose or in violation of any law in your jurisdiction.
  • You must not transmit any worms, viruses, or malicious code.
  • A breach of any of these Terms will result in immediate termination of your access to our Services.

2. General Conditions

  • We reserve the right to refuse service to anyone for any reason at any time.
  • Content (excluding payment information) may be transferred unencrypted across networks. Payment information is always encrypted in transit.
  • You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.

3. Digital Products and License

When you purchase a digital product (eBook or audiobook), you are purchasing a personal, non-transferable license to read or listen to that work. You may download it to any device you own.

You may not distribute, share, upload, resell, or otherwise redistribute the file, in whole or in part. You may not strip or circumvent any protections on the file. You may not use our work to train machine learning or artificial intelligence models.

All text, cover art, and other content on this Site remains the intellectual property of Raven Writings LLC.

4. Accuracy of Information

Information on this Site is provided for general purposes. We may modify the contents of the Site at any time without obligation to update any information. It is your responsibility to monitor changes to the Site.

5. Modifications to the Service and Prices

  • Prices are subject to change without notice.
  • We reserve the right to modify or discontinue the Service, or any part of it, at any time.
  • We are not liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

6. Products and Services

  • Certain products may be available exclusively online and in limited quantities, and are subject to our Return and Refund Policy.
  • We try to display our products and cover art as accurately as possible, but we cannot guarantee that your screen will display colors accurately.
  • We may limit sales by person, region, or jurisdiction, and may set quantity limits on any order.
  • Product descriptions and pricing are subject to change at any time at our discretion.

7. Billing and Account Information

  • We reserve the right to refuse any order and to limit or cancel quantities purchased.
  • We may contact you using the email address, billing address, or phone number provided at checkout if an order needs to be changed or cancelled.
  • You agree to provide current, complete, and accurate purchase and account information.

8. Third-Party Tools and Links

We may provide access to third-party tools and links that we neither monitor nor control. These are provided "as is" without warranties of any kind. Your use of them is at your own risk. We are not responsible for the content, products, or practices of any third-party site. Review their policies before engaging with them.

9. User Comments and Submissions

If you send us comments, suggestions, or other submissions, we may use, edit, copy, publish, or distribute them without obligation to you. We are under no obligation to maintain them in confidence, to pay compensation, or to respond. We may remove any content we determine to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable. You are solely responsible for the content of your submissions.

10. Personal Information

Your submission of personal information through the Site is governed by our Privacy Policy.

11. Errors and Omissions

Information on the Site may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct any errors and to change or update information, or cancel orders, at any time without prior notice.

12. Prohibited Uses

You may not use the Site or its content:

  • For any unlawful purpose, or to solicit others to perform unlawful acts;
  • To violate any international, federal, state, or local law or regulation;
  • To infringe upon our intellectual property rights or those of others;
  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate;
  • To submit false or misleading information;
  • To upload or transmit viruses or malicious code;
  • To collect or track the personal information of others without consent;
  • To spam, phish, pharm, pretext, spider, crawl, or scrape;
  • To interfere with or circumvent the security features of the Site.

We reserve the right to terminate your use of the Service for violating any of these prohibitions.

13. Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free.

All products and services delivered through the Service are provided "as is" and "as available," without representation, warranty, or condition of any kind, express or implied, except as expressly stated by us.

In no case shall Raven Writings LLC, its members, employees, affiliates, agents, contractors, suppliers, or service providers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the Service or any product purchased through it, except where prohibited by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless Raven Writings LLC and its members, affiliates, officers, agents, contractors, licensors, and service providers from any claim or demand, including reasonable attorneys' fees, made by any third party arising out of your breach of these Terms or your violation of any law or the rights of a third party.

15. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the unenforceable portion will be severed without affecting the remaining provisions.

16. Termination

These Terms are effective unless and until terminated by either you or us. You may terminate them by ceasing to use our Site. We may terminate them at any time without notice if you fail to comply with any provision, and you will remain liable for all amounts due up to the date of termination. Obligations and liabilities incurred prior to termination survive it.

17. Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision. These Terms, together with any policies posted on this Site, constitute the entire agreement between you and us.

18. Governing Law

These Terms of Service, and any separate agreements by which we provide you Services, are governed by and construed in accordance with the laws of the State of Michigan, United States, without regard to its conflict of law provisions.

19. Changes to Terms of Service

You can review the most current version of these Terms at any time on this page. We reserve the right to update or replace any part of these Terms by posting changes to our website. Your continued use of the Site following the posting of changes constitutes acceptance of those changes.